FAQs

What is Feminly?

Feminly makes science backed vaginal probiotics that rebuild your microbiome at the source, for balance, freshness, and confidence that finally last.

Do you offer free shipping?

Yes. Free shipping is included on every order, with no minimums and no hidden conditions. We simply believe delivery should be easy and stress free.

How long does delivery take?

Most orders arrive within 4 to 7 business days, Monday through Saturday. As soon as we have packed your order and handed it to our delivery partner, you will receive a tracking link so you can follow it every step of the way.

Do you ship internationally?

For now, we only ship within the United States. Our focus is on giving you the best possible experience close to home. If we expand to other regions in the future, our community will be the first to know.

What is your return policy?

Changed your mind? No problem. You have 30 days from delivery to return your items. Just reach out to hey@myfeminly.com and we will guide you through the process.

How long do refunds take?

Once your return is accepted, refunds are usually issued within 7 business days. Depending on your bank, it might take a little longer to appear on your statement.

Do you accept exchanges?

Yes, we do. If you would like to exchange an item, just let us know at hey@myfeminly.com and we will help you find the right option.

What payment methods do you accept?

We accept Visa, Mastercard, Maestro, American Express, Apple Pay, Google Pay, and Shop Pay. Every transaction is securely processed with SSL encryption to keep your details safe.

Is my personal and payment information safe?

Absolutely. Protecting your privacy and payment details is a top priority. Feminly never stores your sensitive information, and our checkout is fully secure.

What do I do if my order has not arrived?

Start by checking the tracking link in your shipping email. If it has been more than 7 business days and your parcel still has not arrived, contact us at hey@myfeminly.com and we will look into it right away.

Can I update or cancel my order?

We begin processing orders quickly, so if you need to cancel, email hey@myfeminly.com within 60 minutes of your purchase and we will do our best to help. If your order has not shipped yet, we may also be able to update it.

Still need help?

We are always here for you. Just drop us a message at hey@myfeminly.com and our friendly team will be happy to assist.