FAQs

Feminly makes vaginal probiotics with six Lactobacillus strains, designed to help support a balanced microbiome from the inside, for freshness, comfort and confidence that can last.

Yes. Free shipping is included on every order, with no minimums and no hidden conditions. We simply believe delivery should be easy and stress free.

Most orders arrive within 4 to 7 business days, Monday through Saturday. As soon as we have packed your order and handed it to our delivery partner, you will receive a tracking link so you can follow it every step of the way.

For now, we only ship within the United States. Our focus is on giving you the best possible experience close to home. If we expand to other regions in the future, our community will be the first to know.

Start by checking the tracking link in your shipping email. If it has been more than 7 business days and your parcel still has not arrived, contact us at hey@myfeminly.com and we will look into it right away.

We begin processing orders quickly, so if you need to cancel, email hey@myfeminly.com within 60 minutes of your purchase and we will do our best to help. If your order has not shipped yet, we may also be able to update it.

Every order is covered by our 90-day money-back guarantee. If Feminly is not right for you, just reach out to hey@myfeminly.com within 90 days of delivery and we will guide you through the process.

Once your return is accepted, refunds are usually issued within 7 business days. Depending on your bank, it might take a little longer to appear on your statement.

Yes, we do. If you would like to exchange an item, just let us know at hey@myfeminly.com and we will help you find the right option.

Every transaction is securely processed with SSL encryption to keep your details safe. We accept:

Absolutely. Protecting your privacy and payment details is a top priority. Feminly never stores your sensitive payment information, and our checkout is fully secure.